Orders, Returns, and Reviews

  • EASY RETURNS!

    We get it! Not everything turns out like you expected when shopping online. But we try to make it as easy as possible for you to return your items for a full refund. You will need your order number which can be found in any of the emails you received about your order. Then, simply go to the link ...
  • Returns and Refunds

    Rugged Rosaries® RRR Guarantee Rugged Rosaries offers a 45-day R-R-R guarantee: R - Replace R - Repair R - Refund If your order does not meet your expectations for any reason, we are happy to work with you to either send a replacement, do an exchange, accept returns for refund, or repairs. W...
  • How To Order from Rugged Rosaries

    Ordering from Rugged Rosaries is easy. You can use a computer, tablet, or smartphone and go to the online store at ruggedrosaries.com. Choose the "SHOP" menu item to see the different categories for browsing and finding what you need. Popular choices are the Original Paracord Rosaries or the WWI ...
  • Exchanges from Other Companies - Competitor and Copycat Exchanges

    Competitor / Copycat Exchanges If you purchased a similar product from another company such as a paracord rosary, or a WWI style combat rosary, and for whatever reason, you have a problem with it - We will take care of you!  Maybe the other company doesn't have good customer service for a rosary...
  • How to Contact Us

    Hi! If you can't find what you need here in our knowledge base you can message us by clicking belo CLICK HERE ===> CONTACT US We are located in Houston, Texas: Cordbands PO Box 37369 Houston, Texas 77237 Email: support@ruggedrosaries.com
  • Can I change or edit my order after it is placed?

    Unfortunately, we cannot make changes to an order once it is placed. When you place your order, inventory is locked into our systems and funds have been preauthorized, and we aren’t able to make any changes to the order. This includes adding or removing items, editing quantities, adding a gift me...
  • Out of Stock Items

    Because of the hand made nature of our rosaries, we will often go out of stock of some items.  Our rosary craftspersons make the rosaries in batches of 20 to 40 items. The most popular items, we do try to always have available. The Rugged Rosaries website is set up so that you can enter your pho...
  • Can I Ship my Order to a Different Shipping Address?

    We love sending Rugged Rosaries to your family and friends too! When checking out, you will be prompted to fill out your shipping information first! This is where you will put the name and address of who the order will be shipped to. Next, when you get to the billing page to enter your credit c...
  • Can't Add Products to Shopping Cart

    Shopping Cart Not Working If you have trouble putting items into your shopping cart, sometimes you may need to clear your browser cache. You could also simply try using a different device to place your order such as a computer or smartphone. If you continue to have a problem, you can email suppo...
  • I Unexpectedly Received a Refund

    Did you receive an email from Rugged Rosaries indicating you have unexpectedly received a refund? Most often an unexpected refund is because we have been able to save you on shipping costs. This happens most often for customers who have placed multiple orders in quick succession to the same ship...
  • Leaving Reviews

    We love our customers and we really love your feedback! We are continually blown away by the awesome reviews and stories we see from customers. You can see our reviews here: https://ruggedrosaries.com/pages/reviews We contract a 3rd party company to collect reviews for us. Several days after o...
  • Military Discount

    We use a 3rd party app to verify active duty military, veterans, and dependents which will in turn give you a discount code. This app can be "fussy" so if you have any issue, contact support@ruggedrosaries.com for your discount. When you receive the discount code, use it during the checkout proc...
  • The Rugged Rosaries RRR Guarantee

    What is the Rugged Rosaries® RRR Guarantee? Rugged Rosaries offers a 90-day R-R-R guarantee: R - Replace R - Repair R - Refund The RRR Guarantee offers protection for your rosary against defects and breakage. If you have an issue with your rosary, you can request an “R” of your choice. We will...
  • Where to Enter a Discount Code?

    Where to Enter a Discount Code? Discount or Gift Card codes are entered on the Checkout Page. This is the page right after your shopping cart page. There is a phrase right under the list of things you order and before the lines showing your subtotal and shipping that says "Add a discount code or ...