Competitor / Copycat Exchanges
If you purchased a similar product from another company such as a paracord rosary, or a WWI style combat rosary, and for whatever reason, you have a problem with it - We will take care of you! Maybe the other company doesn't have good customer service for a rosary that is broken, or maybe you bought a mass-produced overseas copycat product without even knowing it (see about them here). We can exchange the product for one of our beautiful handmade rosaries. Why would we do this? Well, we see it as a win/win. You get good customer service, and we earn your trust. And hopefully, you will purchase from Rugged Rosaries in the future.
To exchange a rosary from another company, send an email with photo of the rosary and source of the rosary to firstname.lastname@example.org and just tell us why you would like to do a competitor/copycat company exchange. We'll take it from there.
To return your product, you should mail your product to:
Rugged Rosaries - Competitor Exchange
6363 Richmond Ave. Suite 450
HOUSTON, TEXAS 77057
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.